Shipping & Return Policy
Shipping & Returns Policy
Processing Times
All of our products are handmade with care. Please allow 1–5 business days for your order to be prepared before it is shipped.
Shipping Information
We ship worldwide and offer the following delivery options:
United Kingdom
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Tracked 24 – 1 business day (may take up to 2 days if delayed)
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Tracked 48 – 2–3 business days
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Free UK shipping on all orders over £30
Europe
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Tracked Shipping – 3–7 business days
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Free European shipping on orders over £50
Rest of the World
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Tracked Shipping – 5–11 business days
All delivery timeframes are estimates and may be affected by postal delays beyond our control.
Returns & Exchanges
We accept returns within 14 days of receiving your order. To be eligible for a return:
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Items must be unopened and in original condition
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Any damage to the product or packaging may affect your eligibility for a refund
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Return shipping is the responsibility of the customer
To initiate a return, please contact us at customer@wildscents.uk with your order number and reason for return.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong item, please contact us at customer@wildscents.uk within 24 hours of receiving your order. Be sure to include photos so we can resolve the issue as quickly as possible.